MINNEAPOLIS — Channel Software has released a new case study detailing Century HVAC’s accomplishments using the CSX e-commerce platform.
With 12 locations, Century HVAC serves residential and commercial air conditioning contractors, the apartment industry, schools and government entities, and industrial businesses throughout Texas. As Century HVAC transitioned from its parent company to a standalone business, it needed to upgrade its B2B e-commerce website.
Using Channel Software’s purpose-built B2B e-commerce platform, Century HVAC has launched a state-of-the-art site that reflects its brand and tightly integrates with enterprise software and systems, including the Epicor Prophet 21 ERP. Century HVAC now offers customers an easier and faster way to shop and purchase products.
In addition to serving as a shopping and ordering portal, Century HVAC’s B2B e-commerce site provides customers with the tools to select shipping methods, pay invoices, view their rewards program, add items to an estimate request and consult the inventory.
“The new tools have given our customers more information, so they contact our employees less,” said Daniel Conolly, York Region operations manager at Century HVAC. “In the past, we had employees on call who had to come and physically check customer inventory. All of this information is now available online.”
“Century HVAC is a great example of how distributors can leverage their B2B e-commerce website to not only provide a great shopping experience, but also give customers more information and tools that make their jobs easier,” said Curt Olson, president of Channel Software. “As an experienced B2B e-commerce provider, we are delighted to offer Century HVAC a streamlined yet robust solution.”