WOOD DALE, Ill. — Optimas Solutions announced on Monday the opening of a new “Center of Excellence” at its headquarters in Monterrey, Mexico.
The Center of Excellence aims to increase Optimas’ level of service in supply chain, transportation, quality, continuous improvement and other customer service needs. The company hopes to increase service to internal and external customers, as well as maximize the use of local resources in Monterrey, in terms of infrastructure and human capital.
The Center of Excellence will only focus on certain customer accounts and respond with accurate, knowledgeable and effective solutions. Each dedicated contact will become familiar with customer goals, needs and priorities, providing a more personalized and strategic approach to customer service and satisfaction.
“At Optimas, we believe in strong communication and building long-term relationships with our customers. Through the Center of Excellence, we can add a personal touch and give our customers even more confidence in our services,” said Daniel Harms, CEO, Americas. “This is just one example of how our team is constantly working to create unique and powerful offerings unmatched in the industry.”
“The Center of Excellence is a great step forward with investments in personnel and technological innovations in the region. It’s the start of an ongoing cycle of development here,” said Ricardo Alonzo Rodriguez, vice president and general manager, Mexico. “Optimas is focused on developing new and innovative ways to increase our level of customer service; ultimately, providing our customers with an unparalleled competitive advantage.