Service NSW website crashes amid ‘unprecedented’ request
A crucial section of the Services NSW website suffered an outage after it was overwhelmed by desperate business owners’ demand for cash flow amid the prolonged confinement.
Starting today (Monday July 19), business owners can apply for cash grants of up to $ 15,000.
But the Web page where applicants apply crashed around 11 a.m.
“Temporarily unavailable” indicates an alert at the top of the page.
“We are receiving an unprecedented demand for the COVID-19 2021 trade subsidy. We are working on the request and kindly ask you to come back to complete your transaction this afternoon,” the alert reads.
“We assure you that you will not miss this scholarship when you come back later. Apologies for the inconvenience.”
The red “Apply online” button at the bottom of the page is grayed out.
The text next to the button reads: “This transaction is not available at this time. Try again later. “
NSW Treasurer Dominic Perrottet said he anticipates strong demand and urged people to be patient.
“Obviously there is a lot of demand right now and a lot of people are contacting Service NSW centers so be patient,” he said.
“We have reallocated our resources across government to make sure we are able to answer your questions and process your requests.”
“Investigation”: NSW Service
A spokesperson for Service NSW confirmed with Yahoo finance that it was experiencing a “network failure” affecting several subsidy programs.
This includes “the COVID-19 2021 business subsidy, export aid, small business fee and charge rebate, and mouse control rebate,” the spokesperson said.
“Service NSW is investigating the outage and is working to restore services as quickly as possible. We apologize for any inconvenience.”
“How are we supposed to survive? “
Frustrated business owners expressed difficulty accessing the site on Twitter, with a request: “how are we supposed to survive?”
At approximately 4 p.m. AEST, the web page still had not been brought back online.
“The NSW Service website is overloaded and cannot cope. This is what happens when you put half a million people out of work,” said another. tweeted.
One user said NSW and the federal governments had “a lot to answer”.
“I hope they have prepared for business closures,” he said tweeted. “Very upsetting.”
Service NSW Twitter Biography says the agency aims “to make it easier.”