~ Major initiatives have reduced the tripping of 11KV and 33KV feeders by 30% and uncoordinated tripping by 73% ~
~ Effectively contacted over 21 Lakh clients in West Odisha 24/7 ~
~ Overcome challenges posed by pandemic and three cyclones ~
~ Honored employees’ by paying their contributions on the day of retirement pension ~
TPWODL, a joint venture between Tata Power and the Odisha government for the distribution of electricity in western Odisha, today celebrated the completion of the first year of successful operation. Since its inception, TPWODL has continuously invested in improving the power distribution infrastructure of West Odisha and provided affordable and reliable power to its consumers in Odisha.
TPWODL currently serves a population of 88 lakh with a customer base of over 21 lakh and a large distribution area covering 9 of the 30 state tax districts with a distribution area of 48,373 km². The entire distribution area is divided into 5 circles, 17 divisions, 57 sub-divisions and 202 offices of the electrical section.
Over the past year, TPWODL has launched several initiatives to strengthen the distribution infrastructure, adopt new technologies and digitize services to improve the customer experience.
Augmented electricity network
In 2021, TPWODL undertook several grid augmentation initiatives to strengthen the distribution infrastructure. It also reduced 11 KV and 33 KV power trips by 30%, as well as 73% uncoordinated trips. The company has installed more than 1,000 intermediate poles and 300 transformers in populated communities and has also replaced around 5 lakh of faulty meters in the past six months. DISCOM has also accelerated work on the Elephant Corridor Project by constructing high-rise poles (2,400 poles) in 59 sections which are identified as important sections for elephant movement. The company has successfully implemented various technology initiatives to improve reliability indices, such as the Supervisory Control and Data Acquisition System (SCADA) and the Advanced Distribution Management System (ADMS). The company issued 7,233 new LI connections during this period. He made 286 distribution transformer fencing for safety. He renovated the headquarters and offices of the circle to provide a better working environment. The company has created 33KV / 11KV training courses for training business associates in 5 circles and over 400 workstations for engineers to work in comfort.
Technological advancements at the cutting edge of technology
TPWODL has undertaken several technological initiatives and innovations to strengthen the infrastructure. DISCOM has upgraded several DTRs and PTRs. He tested 40 ODSSP PSS grids with Micro SCADA for remote operations. The company has already started a pilot project on corporate GIS at Rourkela Circle. He digitized processes such as network maintenance, procurement, material management, meter reading and billing. It has installed a significant IT infrastructure and created a Data Center in Burla.
Mr. Sanjay Banga, President – T&D, Tata Power noted, “Despite all the challenges the TPWODL team faced in 2021, we have seen progress on all fronts: increased network, customer convenience, technology, security and employee engagement. The team has implemented preventive maintenance measures to make the network more reliable and secure. These consumer-centric initiatives driven by technological advancement will take TPWODL to the next level of growth leading Odisha’s journey of transformation and growth. Going forward, we will continue our efforts to engage with communities and consumers in Odisha to build a reliable 24 * 7 network. I would like to take this opportunity to thank our partners – the government of Odisha for its continued support and guidance and the people of Odisha. “
Make customer orientation its core business
In keeping with its commitment to providing a seamless customer experience, TPWODL has digitized processes such as network maintenance, procurement, material management, meter reading, billing, and more. its toll-free helplines to help customers. It has launched various readers for online bill payment in slum areas via the mobile app and Go Digital Rewards. The Discom has also collaborated with Citizen Service Centers (6800), Women Self Help Groups (WSHG) creating more ways to help customers. He ensured that all complaints received via email, other social and digital media were dealt with immediately.
Mr. Gajanan Kale, CEO of TP Western Odisha Distribution Limited added: “It has been a year of challenges and constant learning for us at TPWODL. We have worked tirelessly to drive the digital transformation and ensure that our consumers face at least some electricity related issues. measures in all aspects of the business to upgrade the quality of service and level of service. Whether it is increasing infrastructure, consumer programs or employee satisfaction. With our 360 degree approach in effect, we have spared no effort to meet expectations. We will continue to leverage technology moving forward to create a healthy and reliable network in western Odisha. “
Focused on building employee capacity and advancing safety
TPWODL also undertook various employee-centric initiatives that involved the learning and development of 3,000 business associates. This promoted 280 employees, provided higher education opportunities for employees and introduced the TATA value system, in which all employees employed directly or indirectly were trained in safety, ethics and compliance with government legal provisions. He deployed an elevated platform for employees working at height and created a training yard to provide on-the-job training to employees. He ensured that none of the civil works was done with the bamboo structure. The company organized ‘Parivartan Ru Pragati’ training program conducted for adaptability of change. He also formed the POSH committee and launched an awareness campaign to ensure a safe workplace for employees. DISCOM also honored the employees who have served the organization for over 30 years, with their legitimate contributions on retirement day. TPWODL also has a robust Business Continuity and Disaster Management Plan (BCDMP) to deal with any natural / man-made disasters.
Good corporate citizenship practiced and communities supported
TPWODL has also led various community building initiatives in its effort to engage in the growth of Odisha’s population. It has taken proactive safety measures to ensure a safe workplace for employees during the COVID-19 pandemic. It distributed oxygen concentrators to public hospitals and provided PPE kits and safety uniforms to employees and the needy. The company has implemented the “DO GREEN” culture by reducing the use of paper. In the future, TPWODL plans to establish vocational training centers for the disadvantaged in Bhabanipatna, Burla and other places.
The formation of TPWODL marked a new milestone for Tata Power. The company’s focus now lies in creating a more robust state-owned electricity distribution company.
TP Western Odisha Distribution Limited (TPWODL) is a joint venture between Tata Power and the Government of Odisha whose majority stake is held by Tata Power Company (51%). TPWODL serves a population of 88 lakhs with a clientele of over 21 lakhs and a large distribution area in the western part of Odisha covering 48,373 km² in the circles of Rourkela, Sambalpur, Bargarh, Bolangir and Bhawanipatna in nine districts of the west of Odisha such as Sundergarh, Jharsuguda, Deogarh, Sambalpur, Bargarh, Bolangir, Sonepur, Kalahandi and Nuapada. It is powered by GRIDCO at 33KV at various power points and maintains extensive overhead networks of 33KV, 11KV and LV for the distribution of electrical power throughout the area of its operation. To provide reliable power supply and prompt service to consumers, the supply area is divided into 5 circles and 17 divisions – Bolangir Circle consisting of Bolangir, Titilagarh, Sonepur divisions, Sambalpur Circle consisting of Sambalpur, Sambalpur (East), Jharsuguda , Brajrajnagar, and the electrical divisions of Deogarh, Bargarh Circle consisting of the electrical divisions Bargarh and Bargarh West, Rourkela Circle consisting of Rourkela, Rourkela Sadar, Rajgangpur & Sundargarh Electrical Division, Kalahandi Circle consisting of Kalahandi East & Kalahandi West and Nuapada Electrical Division.